Skip to Main Content »

Search Site
Your shopping cart is empty
LiveZilla Live Help

Shipping Policy for Cobra Controls Manufactuer of Door Access Control Systems and Components

Cobra Controls Shipping Policy

 

1. Shipping "philosophy"

- We want to get things to you as quickly as humanly possible;

- We are not in business to "profit" from shipping, you are charged a fair estimate¹ of what we are charged.

Our primary shipping service is UPS, however, we also utilize USPS, FedEX and DHL where applicable. UPS is a "ground" service that take 5-7 business days from coast-to-coast (many of our products ship from our primary warehouse in Amsterdam, NY). However, for select products we also distribute from geographically placed regional warehouses to reduce shipping time.

 

 

2. Delivery Time

Delivery Time is dependent on thee primary factors:

Availability - Every product detail's page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, many items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.

Method of delivery - our shipping method is UPS. UPS BLUE takes 3 business days; UPS RED is for Overnight delivery based on the time of day to be delivered.

Business Day - Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

 

3. Free Shipping Offers

These special offers apply to "Standard Shipping" which will be UPS Ground (5-7 days for cross-country delivery). Free shipping promotions are available on domestic shipments only.

4. Calculating Cost

We do not profit from shipping. Your shipping cost will be a fair estimate¹ of the cost we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

 

5. International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email at sales@cobracontrols.com. Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send an invoice. A member of our Customer Service team will contact you to make all the arrangements.

¹Fair estimate - shipping costs are calculated on the website automatically during checkout based on the weight of the items purchased.

The policy was last updated May 10, 2012